Solutions/Order Management
Function · Order Management

Every order, capture to cash.

Tracked end to end — with stuck, short and on-hold orders routed to the right owner before the customer ever feels it.

End-to-endorder-to-cash visibility
Real-timeorder status
Auto-routedexceptions
Fastertime to cash
Before → after

The difference customers feel.

Order status
phone around to find out
→
live, end to end
Stuck orders
discovered late
→
flagged & routed
Promise dates
an optimistic guess
→
based on real capacity
Backlog
a month-end surprise
→
visible & prioritised
Order to cash
slow & manual
→
tracked, faster
Exceptions
chased by email
→
auto-routed to the owner
One platform · every fulfilment role

Everyone in fulfilment, on the same order book.

From operations to customer service to credit control, every role works from one live order book — same status, same promises, same exceptions.

Operations Director

Order flow on one screen — what’s on track, what’s at risk, and where the promises are about to slip.

Customer Service

Answer “where’s my order?” instantly — live status across every system, no phoning around the warehouse.

Fulfilment / Warehouse

Pick-to-ship visibility with fill-rate and bottlenecks surfaced — fewer short ships, fewer scrambles.

Planning

Promise dates set on real capacity — not optimism — so what you commit is what you deliver.

Finance / Credit

Time-to-cash tracked from order to receipt — blockers and credit holds flagged before they age.

IT / Systems

It reads the order, ERP and warehouse systems you already run — no rip-and-replace.

What you get

Capture to cash, in one view.

Every order tracked across the systems you run — promise dates kept, exceptions handled automatically, and cash collected faster.

Order-to-cash visibility

Every order from capture to cash — no blind spots between the order, ERP and warehouse systems you run.

live status · across systems
Fulfilment & SLA

Fill rate, on-time fulfilment and SLA-breach risk — visible before the customer feels a delay.

fill rate · on-time · SLA
Exceptions & automation

Stuck, short and held orders detected and routed to the right owner — fewer touches, faster resolution.

detect · route · resolve
Backlog & promise dates

Backlog visible and prioritised, promise dates set on real capacity — commit what you can actually deliver.

backlog · capacity · promise
Time to cash

Order → fulfil → invoice → receipt, timed end to end — so the cash arrives sooner and blockers don’t hide.

order-to-cash · ageing
Throughput & trend

Order volume, mix and velocity over time — spot the surge before it becomes a backlog.

volume · velocity · trend
Delivered on

The QEA platform

It reads your order, ERP and warehouse systems in place, stitches them into one governed order book, and serves live status and exception alerts to every team. No rip-and-replace.

Book a demo →
Your systems→The platform→Order book
See how the platform works →
Keep exploring

Related solutions

See it running on your own order book.

Share a sample of your order data and we’ll have a live capture-to-cash view back to you within a week — no disruption to the systems you run.